Wistia: Add Captions to a Wistia Video

Step 1- Log into Your 3Play Media account

3Play Captions Transcripts Login

Step 2 - Select your file

Select the file associated with the Wistia video you have had transcribed.
When selected, the box to the left of the filename will become checked and the line will become highlighted in blue.

Captioned transcribed 3Play Media file list

Step 3 - Click Quick Download

Click the Quick Download icon located above the text of your translation.

Download subtitles to computer

Step 4 - Select the SRT

From the drop-down menu that appears click a Favorite Format and the translation will immediately download to your computer in the format selected. Click +Add Favorite Formats from the drop-down menu should your 3Play Media project not have any Favorite Formats configured yet.Download subtitles to computer

See more information on configuring your Favorite Format settings.


After clicking the icon, the SRT format will download.  

Step 5 - Log into Your Wistia Account

Wistia login

Step 6 - Select Wistia project

Click on the project containing the video you want to add captions to.

Select Wistia project

 Step 7 - Select Wistia video

Click on the video you want add captions to.

Click Wistia video

Step 8 - Video Actions > Customize

Click Video Actions and from the drop-down menu that appears, click Customize.

Wistia Video Actions Customize to add 3Play Media captions

Step 9 - Upload Captions

After clicking Customize click Captions located on the left-hand side of the page.

Closed Captions for Wistia

Click Upload and then select the SRT file that was downloaded in step 5.

Upload SRT closed captions to Wistia

Once added the CC button will appear to all viewers who view the video within your account.
The closed captions will now be included with your embed codes, if you are using Wistia's SEO embed code type.

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