Download a Folder

Step 1- Navigate to Your Folder

On the left-hand side of the page click Folders to display your project's folders, then select the desired folder.

Click Folders to expand menu

Step 2- Select Files

Check the boxes for desired files, or check the first box in the gray header to "select all".

Select desired files

Step 3- Click Download

Click Download

Step 4- Select Formats

Navigate to Web Caption, SMPTE, or Transcript by clicking on each name to find desired format. Check the boxes besides the formats you want.

Note: The formats selected will appear on the right-hand side under Finalize Download and can be removed by clicking the next to each format name.

See more information on configuring your Favorite Formats.


Select Closed Caption formats and transcripts formats

Step 5- Configure Settings

Advanced settings will only be available when SMPTE-based formats were selected in step 2.
Select Additional SMPTE Caption Settings to configure the framerate and starting timecode of your SMPTE closed caption files.

If advanced settings like starting timecode, framerate, or DF vs NDF are configured on this page they will only apply to SMPTE formats when downloaded.

To set Default SMPTE Settings click Set Default Additional Settings. This will open a new window to the Captions Settings page.

See more information on editing an individual file's SMPTE settings.

SMPTE configurations for closed captions

If a SMPTE format was not selected there will be nothing available to configure in this section.
Non-SMPTE formats like SRT and transcripts files will not be affected.

Please note that any settings applied to this download does not permanently alter the master file that is stored indefinitely in the 3Play Media account. Only the versions downloaded will have these configurations applied! 

Step 6- Create Download

Add a Folder Name.

If you would like the zipped folder to be emailed to you, click the checkbox next to Receive Zip Download By Email. If you would not like the folder to be emailed to you, do not select this checkbox.

When ready click Create Download to start processing your files in the requested formats.

Download closed captions and transcripts

Step 7- Download the .zip folder

After clicking Create Download you will be directed to the Saved Zip Downloads page.

The request will be listed under the Processing tab. Closed Captioning and transcripts download request


The zip folder will be listed under Completed when it is available to be downloaded to your computer.
From the Completed page click on the name of the .zip folder to download it to your computer.

Download Closed Captions and Transcripts zip folder

Please note: The time for the folder to become available under Completed will vary depending on the amount of files and formats requested.

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