Batch Download

Follow the steps below to download one or multiple 3Play Media files in a variety of closed captions and transcript file formats. If only one file is needed in one format, the Quick Download method may be best.

See more information on quickly downloading a file in one caption or transcript format.

Step 1- Click Undownloaded

After receiving a notification that your file is complete sign into your 3Play Media account.
From the My Files page click Undownloaded. Any file that has not yet been downloaded will be listed here.

If your files have already been downloaded they can be located on the My Files page.
If you are having trouble locating your files, use the search bar to locate them by filename or the 3Play Media file ID..
See more information on how to search for your 3Play Media files

Newly completed transcripts downloadable as closed captions and transcript file formats


To view all files in your project that can be downloaded click Completed located above your list of files.
If not available for download your files will be listed in the Pending or In Progress state.

Complete files download as closed captions transcripts

Step 2- Navigate to Download menu

Check the box next to each file that you would like to include in this batch download. 
Select your 3Play Media file

PRO TIP: To select multiple files at once click on a checkbox for the first file, and while holding the shift key select the last file you wish to download. All files between the first and last files will then be selected.

Once you have selected your files click Download located above the list of files.Open Closed Captions and Transcript download menu

Step 3- Select Formats

Check the boxes besides the formats you want your files saved as to your computer.
After selecting your formats, click Next.

Select Closed Caption formats and transcripts formats

If you have previously configured your Favorite Formats they will already be selected by default. 
Deselect the formats you don't need or add additional formats you want for this batch download.
See more information on configuring your Favorite Formats.

Step 4- Configure Settings (for SMPTE-based formats)

Advanced settings will only be available when SMPTE-based formats were selected in step 3.
Select Custom to configure the framerate and starting timecode of your SMPTE closed caption files.

If advanced settings like starting timecode, framerate, or DF vs NDF are configured on this page they will only apply to SMPTE formats when downloaded.

If Default is selected the files downloaded will be configured to the individual file's SMPTE Settings. These SMPTE Settings can be edited for an individual file.

See more information on editing a file's SMPTE settings.

After configuring your Settings click Next

SMPTE configurations for closed captions

If a SMPTE format was not selected there will be nothing available to configure in this section.
Non-SMPTE formats like SRT and transcripts files will not be affected.

Please note that any settings applied to this download does not permanently alter the master file that is stored indefinitely in the 3Play Media account. Only the versions downloaded will have these configurations applied! 

Step 5- Create Download

Configure your Email Notifications for this request.
By default an email will be sent to the requester containing a link to download the .zip folder directly from the email.
To opt out of this notification select Do not send me an email. I will download the zip folder from the Downloads section of My Files. 

When ready click Create Download to start processing your files in the requested formats.

Download closed captions and transcripts

Step 6- Download the .zip folder

After clicking Create Download you will be directed to to the Saved Downloads page.

The request will be listed under the Processing tab. Closed Captioning and transcripts download request


The zip folder will be listed under Completed when it is available to be downloaded to your computer.
From the Completed page click on the name of the .zip folder to download it to your computer.

Download Closed Captions and Transcripts zip folder

Please note: The time for the folder to become available under Completed will vary depending on the amount of files and formats requested.

Have more questions? Submit a request

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