Now that there are four 3Play Media profiles setup for each turnaround level, this support doc will explain how to order captions using the profiles.
Step 1 - Log in to Warpwire Account
Navigate to your videos, and select one needed for transcription.
Step 2 - Click Media Info Button
Click the Media Info Button to bring up the Media Info page. Here captions can be ordered by clicking the Add button next to Captions.
Next click, Request Caption.
Step 3 - Create Caption Requests
A note can be added to any caption request, which is viewable and approvable by the account administrator. Click Create Request, to order captions.
All Caption Requests can be found in the top left corner, in a drop down menu.
Step 4 - Approve Caption Requests
Click on a Caption Request to approve it.
From this Closed Caption Request screen, the request can be approved or rejected. A rejection note/reason can be added to any files rejected. Also the turnaround profile can be changed, if a faster turnaround time is needed.
Languages can be selected from this screen, but it is recommended to select English, and if any translations are needed, this should be handled through your 3Play Media account. Here is more information on Translations.
Should a Closed Caption Request be rejected, a Reason can be added detailing the rejection.
Once approved, the file will be sent to your 3Play Media account for transcription.