Downloading Files from 3Play Media

Downloading files from your 3Play Media account can be done using multiple methods, allowing for flexibility based on your needs. The following instructions outline the best approach for each scenario, whether retrieving multiple files at once, accessing a favorite format quickly, or configuring advanced settings.

Learn how to:

• Download entire folders for batch processing
   
• Use Quick Download for instant access to preferred formats
   
• Customize SMPTE format settings for specific needs
   
• Retrieve single or multiple assets efficiently

Follow these steps to streamline your file retrieval process and optimize your workflow.

Method 1: Quick Download

1. Select the File

• Locate the file on the "My Files" page and click the file's name to open the file-level actions menu.

2. Click the arrow next to the Download button

3. Quick Download a Favorite Format

• From the drop-down menu, select a "Favorite Format," and it will download immediately.
   
• If no favorite formats are configured, click "+Edit Favorite Formats."
  
   

Method 2: Downloading Multiple Files or Entire Folders

1. Navigate to Your Files

• Go to the "Folders" tab on the left and select the folder you need, or access files directly from the My Files page.

2. Select Files

• Check the boxes next to the files you want to download, or check the first box in the gray header to "Select All."

3. Click “Download”
 

4. Select Formats

• Choose the desired formats (Web Caption, SMPTE, or Transcript).
   
• Selected formats will appear on the right and can be removed by clicking the "X."

5. Configure Settings (OPTIONAL for SMPTE formats)

• If you selected SMPTE formats, you can adjust settings like framerate and starting timecode.
   
• To set default SMPTE settings, click "Set Default Additional Settings."

6. Create Download

• Add a Folder Name.
   
• Choose whether to receive the download by email.
   
• Click "Create Download."

7. Download the .zip folder

• You will be directed to the "Saved Zip Downloads" page.
   
• The request will be under the "Processing" tab until complete.
   
• Once complete, the .zip folder will be under the "Completed" tab and can be downloaded.

Method 3: File-Level Download Button

1. Click on a file and then click "Download."
 

2. Download Desired Assets (Single Service)

• If downloading assets for a single file with a single service, choose the desired format to begin the download.
  
   

3. Prepare Desired Assets (Multiple Services)

• If downloading a file with multiple services, select your desired asset formats.
   
• Add a Folder Name.
   

• Choose whether to receive the download by email.

• Click "Create Download."

4. Configure Settings (OPTIONAL for SMPTE formats)

• Adjust settings like framerate and starting timecode if needed.
   
• To set default SMPTE settings, click "Set Default Additional Settings."
  
   

5. Download Zipped Folder

• Navigate to the "Saved Zip Downloads" page.
   
• The request will appear under "Processing" until complete.
   
• Once complete, the .zip folder will be available under "Completed."
  
   

Tips and Best Practices

• Settings applied to downloads do not permanently alter the master file.
   
• Download time varies depending on the number of files and formats requested.
   
  • Requests with audio description media outputs and caption-encoded videos may take longer to process.
     
• You can search for files by name or ID using the search bar on the My Files page.
   
• Favorite formats can be configured and edited in settings.