Knowledge Base/General Documentation/Translation

Translation: Gengo Overview

David Zylber
posted this on January 15, 2013 06:44 PM

Gengo translation provider

If you have chosen Gengo as your translation provider, here is some information you may find helpful.

Over 20 languages offered...

Service levels and pricing:

Gengo offers three translation service levels and pricing is based on an estimated word count. 

Standard: Accurate translation of your text by a native speaker. 
Pro: Professional translation for formal business use. Detailed attention to tone, subject, and meaning. 

Turnaround time and monitoring job status:

91% of translation jobs submitted to Gengo are completed in under 24 hours. 

The turnaround times for translations will vary and the completion times displayed are estimates. Complex jobs can take much longer than simple ones, and Gengo can't tell before you order how difficult your translation is. 

Your turnaround time will be updated as it moves through the translation process and you may see periodic changes to your delivery date.

To check the status of your translation, follow the steps below...

Step 1- Select your file

From the My Files page select the file you want to check the status of. Once it is selected, it will become highlighted in blue.

Step 2- Click the Translations button

Below your list of files, click on the Translations button.

Step 3- Check the status of your translations

Your translation has three states: Pending, In Progress, and Completed
Once a translation is complete, the transcript and captions can be previewed and also edited.

Gengo translation status


See more information about Gengo.